Operations Management At Mcdonalds Management Essay

Operations direction At Mcdonalds direction EssayWhat is Operation Management?Operations Management is an activity of dole outment which is concerned with the production and deli actually of products and service to an organization. The trading subroutines functionis the part of the organization that is responsible for this activity. Every organization has an operations function Operation management is very important for all company. And by this function company passel grow-up and moving in right way. For exampleMc DonaldsMc Donald Corporation was Born in 1940s. It was the first flying food industry in the introduction market. And who started a chain system in the macrocosm market. It serves some of the world favourite and famous food like French fries, Big one-fourth Pounder, Chicken Nuggets and sausage McMuffin with egg as a breakfast. Mc Donald is the leading global food service retailer with more than 33000 local restaurants served by more than 1.7 million employees p in 122 different countries. Mc donalds serves more than 49 Million customers around the world each and every day. More than 80% of Mc Donalds restaurant worldwide ran by independent local allocator and local public. Mc Donald corporation is grew from beginners and Every year they produce new product or scheme for attract a customer. By latest news McDonalds introduce a new product as fruit maple oatmeal in its menu in 2011. Mc donald is using a Operation Management system for be in a International market.McDonld cropMcDonalds manufacturing process is completely transparent to the customer and in the market. Even A customer butt end see the process of the fast food and they can judge to hygienic standards at Mc Donalds by dispense withing them to enter where the process took place. A customer has al outset to check the ingredients used in food.InputsMaterial-Other procedures where the material use which can called a preparation. We form to prepare for all kind of material for m aking fast food. And unprocessed material are arranged acoording to the requirement.Example Ready all kind of sauce, make a ready all vegetable and salads to ready for serve, burgers, Cheese, Chips and extra.Information -Information could do so to transform their informationalproperties. A change the possessionof the information.Example Mc Donald research market to sell information. Store information about past experience and info about McDonalds Company.FacilitiesMcDonald has a all kind of facilities for making a food and preparing a food and servicing facility. They have buildings, equipment, plant and process technology of the operation. They raise a ripe arrangement for workers, servicing. They provide storage and administrative areas. The facility is designed by traditional techniques, scale plans, diagrams, and travel charring very lower cost. staff In the McDonalds the mountain who operates, primary(prenominal)tain, plan and manage the operation. the term staff to desc ribe all the people in the Main operation, and any kind of operation.Transformational processThe step needed to transforming inputs into outputs. This is a Main part of transforming process. By transforming process Mc Donald handle a input and outputs servicing and It and maintain fibre services.OutputThe output has a required to the product and service by the customer. By output Mc Donald invest aGood service to customer and satisfaction. They in any case believe to provide a quality product to a customer.Quality ManagementMc Donald maintaining the quality of the cheeseparings and services so It can meet the minimum requirements laid by the corporation. For manage and maintain the quality of the product and services they must adobe a quality checks procedure. Quality in McDonald is very important. And its depend on two main reasons. One reason that, its a legal requirements of the quality of fast food served. And Secondly ,to Maintain the good reputation about McDonalds Corpo ration earned everywhere the years. Its very difficult to maintain an quality of food and therefore McDonalds carry on a number of practices to Double check that quality food is served. several(prenominal) of these practices are the visited by the food inspector from the Food and Hygienic, supervisor checks etc.4v challenges in Mc DonaldThe volume of their output The variety of their outputThe variation in the demand for their outputThe degree of visibility which customers have of the production of the product or service.The volume dimensionHigh-volume hamburger production is McDonalds, and they serve millions of burgers in the world each and every. Volume has most thing to implications for the way McDonalds operations are organized. First reason is the repeatabilityof the tasks people are doing and the systemizationof the worked where standard procedures are fix in a manual, with instructions with big volume of the job should be carried out. Also the tasks are systematized and re peated, it is worthwhile developing specialized fryers and ovens. All this given by low unit costs. Now consider a small local cafeteria helping a few short effect dishes. The range of items on themenu may be similar to the larger operation, but the volume volition be more less than large operation. And a degree of repetition will also be far lower. and the number of staff will be less.The variety dimensionMc Donald company offers a high-variety service. It may confine its different eccentric person of fast foods, servicing of people in the restaurant. In order to offer this variety it must be relatively flexible. Employee must have a good knowledge about customer like and dislike. So they can prepaid for that.The variation dimensionMC Donald company has a variation dimension in a year. Basically Mc Donald has variation in products. Like, Hot food, and Cold drinks and Ice creams and different type of cold drinks. And Hot chocolates. Customers like cold drinks in summer cartrid ge clips than in the middle of winter. And Customer like to drink Hot chocolates in winter time. They have different breakfast as per seasonal worker time. The visibility dimensionVisibility is a slightly more difficult dimension of operations to envisage. It means how much of the operations activities its customers experience, or how much the operation is exposedto its customers. Generally, customer-processing operations are more exposed to their customers than material- or information-processing operations. But even customer processing operations have some choice as to how ocular they wish their operations to be. For example, in clothes retailing, an organization could decide to operate as a chain of conventional shops. Alternatively, it could decide not to have any shops at all but rather to run an internet-based operation.Performance Objectives of every organizationThere are five performance objectives.SpeedCostQualityDependabilityFlexibilityOrganizational structure of McDonald s, affects its performance and helps it to meet its objectives. The organizational structure of McDonalds has a big impact in helping the restaurant to have an effective performance and also boost it to meet its objectives. The production area of McDonalds by ensuring that there is enough food products, packaging for food in order for the restaurant to operate each day, and to requirement of the customers, and that customers needs are met properly. To do this McDonalds orders the food that it require from the suppliers in bulk whenever needed this is essential due to McDonalds serving the food over a number of customers every day, the restaurant required to be good equipped with food items and packaging for the food so that it can run successfully and not have customers complaining due to the lack of food this According to my study McDonalds has two main performance objectives.SpeedHow much the time to customer has to stay for their product and the services its called speed. McDonal ds aim for drive-thru is 90 seconds. But that is just regular documentation for the report not for every time. hither speed is main objective for McDonalds drive-thru performance, so they have to be accurate on that. If they cant keep that speed for serve the customer in drive-thru during industrious time customer will unhappy with the services. For progress that performance McDonalds need to modify the policy and the system to serve the customer that will consume the time to chase the customers order in-time. For perform excellent process they have to follow the sequencing regulations, like when the customer will come first, than priority for that customer is high than the contiguous customer. According to the sequencing system in McDonalds they wish First-In-First-Out Sequencing rules. Some time it could be change on order. If they make two different queues for serve the customer fast by customers order number. It means two different queues for big and little order that will be supportive to McDonalds serving speed.CostCost is normally main objective for McDonalds. For organization complete in price, cost must be a significant objective. If they produce lower price product than it would be cheap for the customer. Most of the organization spends the money first for staff wages, after that machinery, stuff, tools and services. McDonalds provide low cost product. McDonalds food is very cheaper than other Companies food. Mc Donalds give an offer to customers in a meal deal, Burger, sandwich and more number of people will be attracted by offer and McDonald average cost will decrease. Mcdonalda in some cost cutting strategy include are also investing in energy-saving to equipmentQualityMcdonalds food quality is as good as at used to be long time,this restaurant is already go through periodic inspections in item of quality food,in mcdonalds improving to tranning process and taking care of employees. Well i think the quality and menu at McDonalds needs to improve. Whats with the quarter pounders meat sticking out of the bun? gyre should be the same size as the meat, baru okay for the price that we are paying. For the past 20 years weve all been eathing the same thing, whats new Fold over, Quarter Pounder, Prosperity Burger, Big and Tasty Samurai Burger, Chicken Mc Deluxe all etc.CONCLUSIONWe learn from above assignment that operations management is very important for any company as they have a partnership with the overall strategy of the organisation. Mc Donald used an Operation Management system in there channel. And by using a OM system Mc Donald company grow up year by year. McDonalds believes that the success of the restaurants and the company is achieved through the people it employs. MC Donald has a powerful five performance obejectives.The company aims to recruit the best people, to retain them by offering ongoing training relevant to their frame and to promote them when they are ready.OM contributes to the strategy and they helps t he organisation to fix competitive advantage. For an immediate basis, process planning can help the organisation reduce cost and gain cost advantages and therefore gain competitive advantage. Therefore the organisations must effectively manage the operations of the business as it has a massive effect on the strategy of the organisation.